Questions About an Existing Order

When contacting us about an existing order, please include your order number and the email address used during checkout. This helps our team locate your purchase more quickly.

Shipping & Tracking Questions

If you have questions about shipment status, tracking information, delivery progress, or an order that has not arrived as expected, please contact our customer support team.

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us as soon as possible.

• Your order number
• A clear description of the issue
• Relevant photos or videos, where appropriate
• A photo of the shipping label and exterior packaging

Product Appearance

Minor variations in color, surface texture, decorative details, or appearance may occur between production batches or due to screen and lighting conditions.

Before Returning an Item

Please contact our customer support team before sending merchandise back. Do not automatically send a return to our registered business address. Once your request has been reviewed, our team will provide the appropriate return instructions and return address when applicable.

Response Time

We aim to respond to customer inquiries within 24 hours. Requests involving shipping carriers, payment providers, fulfillment partners, or other third-party service providers may require additional review time.