Information We May Collect

Depending on how you interact with Velmarqis™, we may collect or process categories of personal information including:

• Contact information such as your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information including products purchased, order number, order value, shipping details, transaction status, returns, exchanges, and refunds.
• Customer-account information if you choose to create or use an account.
• Information you provide when contacting customer support.
• Website and device information such as IP address, browser type, device type, cookie identifiers, referring pages, and interactions with our website.
• Payment-related information required by Shopify and applicable payment providers to authorize and process a transaction.

Velmarqis™ does not store complete credit or debit card numbers on its own servers.

How Information Is Collected

Personal information may be collected:

• Directly from you when you place an order, submit information, or communicate with us.
• Automatically through cookies, pixels, server logs, scripts, and similar technologies when you access or use velmarqis.com.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in processing or fulfilling your transaction.
• From advertising, analytics, attribution, or marketing services where those services are enabled and permitted.

Why We Use Personal Information

We may use personal information to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipping updates, and tracking information.
• Provide customer support and respond to inquiries.
• Handle cancellations, returns, refunds, payment questions, and disputes.
• Detect, investigate, and prevent fraud, misuse, or security incidents.
• Maintain, troubleshoot, analyze, and improve our website and shopping experience.
• Personalize website content or marketing where permitted by applicable law.
• Meet legal, regulatory, tax, accounting, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.

Cookies & Similar Technologies

Velmarqis.com and services supporting our store may use cookies, pixels, scripts, server logs, and similar technologies for purposes such as website functionality, cart operation, checkout, customer preferences, security, analytics, fraud prevention, advertising, measurement, and attribution where applicable.

If AppLovin advertising technologies are enabled on our website, AppLovin may use pixels, cookies, scripts, or similar technologies to help deliver, measure, attribute, optimize, and improve advertising and related services.

Depending on the integration and your privacy choices, these technologies may process information such as IP address, browser and device information, cookie or advertising identifiers, referring pages, website interactions, product views, searches, add-to-cart activity, checkout activity, purchases, and related advertising or transaction events.

Where required by applicable law, we provide notice and request consent before using non-essential advertising or measurement technologies. Applicable consent and privacy choices may be collected through a cookie banner or comparable website privacy controls.

Your browser or device settings may allow you to block, restrict, or delete certain cookies. Disabling cookies required for website operation may affect shopping-cart, account, checkout, or other website functionality.

Service Providers & Disclosure

We may provide personal information to service providers when reasonably necessary to operate our business, complete transactions, or provide requested services.

These providers may include:

• Shopify and other e-commerce technology providers.
• Payment processors, financial institutions, and payment-service providers.
• Shipping carriers, warehouses, and fulfillment partners.
• Customer-service and communications providers.
• Hosting, analytics, security, and fraud-prevention providers.
• Advertising, attribution, measurement, and marketing providers, including AppLovin, where their services are enabled and permitted.
• Professional advisers, auditors, insurers, and other business-service providers.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

Personal information may also be disclosed in connection with a financing, merger, acquisition, reorganization, sale, or transfer of all or part of our business where permitted by law.

Sale, Sharing & Targeted Advertising

We do not rent personal information to unrelated third parties for their independent use.

We may use advertising and measurement partners, including AppLovin, to help advertise Velmarqis™ products, understand advertising performance, measure conversions, prevent fraud, improve campaigns, and provide advertising that may be more relevant to users.

If AppLovin advertising services or website integrations are enabled, AppLovin may collect or receive information about visits to velmarqis.com and interactions with our products or advertising.

Depending on the technologies enabled on our website and the law that applies to you, disclosures involving advertising, analytics, measurement, cookies, pixels, or similar technologies may be considered a “sale,” “sharing,” or processing of personal information for targeted advertising, even when no money is exchanged.

Where required by applicable law, eligible users may opt out of certain sale, sharing, or targeted-advertising activities through available website privacy controls or by contacting us at service@velmarqis.com .

Shopify

Our online store uses Shopify's e-commerce infrastructure.

Information required to operate the store, process transactions, provide checkout, and complete purchases may therefore be processed by Shopify and applicable service providers.

Those providers process information in accordance with their own privacy practices, contractual obligations, and applicable law.

Data Retention

We retain personal information for as long as reasonably necessary for purposes such as order administration, customer service, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and compliance with applicable legal or regulatory requirements.

The applicable retention period may vary depending on the type of information, why it is processed, and the legal or business requirements that apply.

Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights relating to personal information, which may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning privacy requests where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to legal exceptions and limitations. We may need to verify your identity or request before completing certain privacy requests.

Submitting a Privacy Request

To submit a privacy-related request, email:

service@velmarqis.com

Please use the subject line Privacy Request and describe your request in enough detail for us to understand and process it.

We may request information reasonably necessary to identify the relevant account, order, or transaction and verify your identity.

For your security, do not email complete payment-card numbers, card security codes, online banking passwords, or other highly sensitive financial credentials.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may separately verify your identity.

Marketing Communications

If you choose to receive promotional emails or other marketing communications, you may unsubscribe using the unsubscribe option contained in those communications.

You may also contact us if you need assistance with a marketing preference.

Transactional communications related to orders, payments, deliveries, returns, refunds, account security, or customer-support matters may still be sent when reasonably necessary.

Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Customers should take reasonable steps to protect account credentials and contact us if they suspect unauthorized account or order activity.

Children's Privacy

Velmarqis™ sells pet toys and related pet-play products through a general consumer shopping website.

Velmarqis.com is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly submitted personal information through our website, please contact us so the matter can be reviewed.

International Processing

Velmarqis™, Shopify, and other service providers supporting our store may operate internationally.

As a result, personal information may be processed or stored in a country or jurisdiction different from the location where you access velmarqis.com.

Where required, international processing or transfers will be handled subject to applicable legal requirements and available safeguards.

Third-Party Services & Links

Velmarqis.com may use or link to websites, platforms, applications, payment providers, shipping services, advertising services, or other third-party services.

Information collected directly by those third parties is governed by their own privacy policies, terms, and practices.

We encourage you to review the relevant privacy information before providing personal information directly to a third-party service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, service providers, legal requirements, or operational needs.

The current version will be posted on this page together with an updated revision date.

Where required or appropriate, we may provide additional notice of material changes.